With almost half of the world’s population using social media actively, it becomes a lucrative proposition for businesses. Social media offers businesses a great platform to promote their products and services, communicate with their target audience and build their brand. Just like everything else, social media also has two sides, positive and negative.
Social media managers and social media professionals have to deal with negative comments which can sometimes become abusive as well. They have to keep their calm and handle those comments smartly, as they are representing their brands on social networks. Any mistake on their part can land your business into hot waters and dent your brand reputation to the point where it is irreparable.
In this infographic, you will learn how to deal with criticism and negative comments on social media.